Privacy Policy

Effective Date: 10 October 2025
Company Name: Tirkasso
Store Address: Cavindish Building’s, Opposite to Boxer Supermarket,
183 Rahima Moosa Street, Johannesburg, 2000, South Africa
Email: info.tirkasso.co@gmail.com

At Tirkasso, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our store, website, or interact with us digitally or physically.

We comply with the Protection of Personal Information Act (POPIA) of South Africa.

1. 📋 Information We Collect

We collect personal information that you voluntarily provide to us when you:

  • Make a purchase

  • Create an account

  • Contact us

  • Subscribe to our newsletter

  • Participate in promotions or surveys

Information may include:

  • Full Name

  • Email Address

  • Phone Number

  • Delivery Address

  • Billing Details (only for payment processing)

  • Baby’s age (if entered for personalized recommendations)

We do not store credit card information. All payments are securely processed via third-party payment gateways.

2. 🛡️ How We Use Your Information

We use your personal data to:

  • Process and deliver your orders

  • Send order updates and tracking info

  • Respond to your inquiries or customer service requests

  • Improve our website and services

  • Send promotional emails (if you opt-in)

We only use your information for the purposes for which it was collected and with your consent, as required by law.

3. 🔁 Sharing of Personal Information

We do not sell or rent your personal information.

We may share your data with:

  • Trusted service providers (e.g. couriers, payment processors)

  • Law enforcement or regulatory authorities if legally required

  • Our internal team for service fulfillment

All third-party service providers are required to respect the confidentiality of your information and comply with POPIA.

4. 🍪 Cookies & Tracking

Our website may use cookies to:

  • Enhance your shopping experience

  • Understand browsing behavior

  • Save your preferences for future visits

You can manage your cookie settings through your browser at any time.

5. 🔄 Data Retention

We retain your personal data only for as long as necessary to:

  • Complete the purpose it was collected for

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

You may request deletion of your data at any time by contacting us.

6. ✅ Your Rights Under POPIA

You have the right to:

  • Access your personal information

  • Request correction or deletion

  • Withdraw consent for marketing communications

  • Lodge a complaint with the Information Regulator

To exercise any of these rights, please email us at info.tirkasso.co@gmail.com.

7. 🔐 Security of Your Information

We use appropriate technical and organizational security measures to protect your data against unauthorized access, loss, or misuse.

8. 🌍 Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

9. 🔄 Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services means you accept the updated terms.

10. 📩 Contact Us

For any privacy-related questions or requests, please contact:

📧 Email: info.tirkasso.co@gmail.com
📍 Store: Cavindish Building’s, Opposite to Boxer Supermarket,
183 Rahima Moosa Street, Johannesburg, 2000, South Africa